Victoria’s Secret has long been the go-to for women who are looking for lingerie, sleepwear, and beauty products.
With a wide variety of products to choose from, it’s no wonder why Victoria’s Secret is such a popular destination.
But sometimes, customers may purchase something that doesn’t quite fit or isn’t exactly what they wanted.
What is Victoria Secret’s Return Policy
Victoria’s Secret offers a generous return policy that allows customers to return items within 90 days of purchase for a full refund or exchange. Customers must have the original packing slip or order confirmation in order to process a return.
Any item purchased online can be returned to any Victoria’s Secret store location, postmarked within the 90-day window.
For items purchased in stores, customers may either bring them back to their local Victoria’s Secret store with proof of purchase or mail them back using the pre-paid UPS label provided by the store.
Most items must be unused and still have their original tags attached in order to qualify for a refund or exchange.
Victoria Secret’s policy for returns and exchanges is quite generous. Customers have 90 days from the date of purchase to return items for a full refund or exchange. Customers must have their original packing slip or order confirmation in order to process a return.
Items purchased online can be returned to any Victoria’s Secret store location, postmarked within the 90-day window. For items purchased in stores, customers may either bring them back to their local Victoria’s Secret store with proof of purchase or mail them back using the pre-paid UPS label provided by the store.
Most items must be unused and still have their original tags attached in order to qualify for a refund or exchange.
Victoria Secret’s return policy allows customers to return items within 90 days of purchase for a full refund or exchange. Items must be unused and still have their original tags attached in order to qualify for a refund or exchange.
Any item purchased online must be postmarked within the 90-day window, while items purchased in stores must be brought back with proof of purchase. To ensure a smooth return process, customers should keep their original packing slip or order confirmation.
Eligibility for Returns
Most items purchased from Victoria’s Secret are eligible for a return. This includes lingerie, sleepwear, beauty products, and other clothing items. Items must be unused and still have their original tags attached in order to qualify for a refund or exchange.
Customers should also keep their original packing slip or order confirmation to ensure that the return is processed smoothly. If an item is not eligible for a return, Victoria’s Secret will provide the customer with instructions on how to proceed.
Victoria’s Secret does have some exceptions or limitations to the return policy, such as final sale items. Final sale items are not eligible for returns, refunds, or exchanges. There are also certain restrictions on the return of beauty products and clearance items.
Beauty products must be unopened with the original seal intact in order to qualify for a return. Additionally, clearance items must be returned within 14 days of purchase and must still have their original tags attached.
Process for Returns
When initiating a return or exchange, customers should first contact the Victoria’s Secret customer service team for assistance. The customer service team will provide instructions on how to proceed with the return or exchange.
For items purchased online, customers can simply follow the instructions provided by the customer service team and mail back their purchase using the pre-paid UPS label.
For items purchased in stores, customers should bring their purchase and proof of purchase to their local Victoria’s Secret store for a refund or exchange.
Victoria’s Secret accepts both in-store and online returns. For items purchased online, customers can simply follow the instructions provided by the customer service team and mail back their purchase using the pre-paid UPS label.
For items purchased in stores, customers should bring their purchase and proof of purchase to their local Victoria’s Secret store for a refund or exchange. Customers should also keep their original packing slip or order confirmation to ensure that the return is processed smoothly.
Refund Options
Victoria’s Secret offers customers a variety of refund options. Customers can receive a full refund in the original form of payment, store credit, or an exchange for another item.
For items purchased online using a credit card, any refunds will be credited to the customer’s original form of payment. For items purchased online using PayPal, any refunds will be credited to the customer’s PayPal account.
If a customer chooses to return an item for store credit, they will be issued a Victoria’s Secret gift card that can be used online or in-store.
Victoria’s Secret may apply fees or deductions to the refund amount for certain returns. For items that are returned after the 14 day return window, Victoria’s Secret will deduct a 15% restocking fee from the refund amount.
Additionally, customers returning beauty products that have been opened or used will have their refund amount discounted by 25%. Shipping and handling charges are non-refundable.
Additional Considerations
Victoria’s Secret has special policies for returns of lingerie and swimwear. Lingerie and swimwear must be unworn, unwashed, and unaltered in order to be eligible for return. For hygiene reasons, customers returning lingerie or swimwear must keep the protective strip in place until they are sure that they will keep the item.
Victoria’s Secret reserves the right to refuse any return of lingerie or swimwear that has been opened, worn, washed, or altered.
Customers should always follow the instructions provided by the customer service team when initiating a return or exchange.
- Check return windows. Customers should be aware of Victoria’s Secret’s 14-day return window and any applicable fees that may apply if they return an item after the 14-day window.
- Preserve original packaging. Customers should keep their original packing slip or order confirmation to ensure that the return is processed smoothly.
- Keep tags and protective strips in place. Customers returning lingerie or swimwear should keep the protective strip in place until they are sure that they will keep the item.
- Follow instructions for online returns. Customers returning items purchased online should follow the instructions provided by customer service and use the pre-paid UPS label provided to them when mailing back their purchase.
Conclusion
Victoria’s Secret’s return policy is clear and easy to understand, making it a great choice for customers who may need to make a return or exchange. The policy provides detailed information on what items are eligible and how to initiate a return or exchange process.
The store offers several refund options, such as store credit or money back to the original payment method. Customers should keep in mind any potential fees or deductions that may be applied to the refund amount. With its straightforward return policy, Victoria’s Secret makes it easy to shop with confidence.
